Information we collect
- Account information: name, email address, authentication identifiers, profile data, and account preferences.
- Purchase information: order identifiers, purchased products, subscription status, billing country, and payment-provider references.
- Support information: contact-form messages, order references, attachments, and correspondence with our team.
- Usage information: pages visited, referral information, browser and device details, IP address, timestamps, and diagnostic logs.
- Connected app information: configuration or project information you choose to provide when using Dopebase dashboard features.
How we use information
- Authenticate accounts and provide dashboard and download access.
- Process purchases, subscriptions, refunds, and customer support requests.
- Protect accounts, prevent fraud, investigate abuse, and enforce our licenses.
- Operate, measure, debug, and improve the website, catalog, documentation, and products.
- Send transactional messages and, where permitted, product or educational updates. Every marketing email includes an unsubscribe option.
- Comply with legal, tax, accounting, and regulatory obligations.
Service providers and sharing
We share only the information needed to operate the service with providers that support payment processing, hosting, authentication, email delivery, analytics, error monitoring, and customer support. These providers process information under their own terms and privacy policies.
We may disclose information when required by law, to protect customers or the service, to investigate fraud, or as part of a merger, acquisition, or sale of assets. We do not sell or rent personal information to data brokers.
Payments
Checkout and subscription billing are processed by Paddle or another payment provider shown at checkout. Dopebase receives transaction and entitlement information but does not store full payment-card numbers or security codes.
Cookies and analytics
We use essential cookies for authentication, security, account preferences, and checkout continuity. We may use analytics cookies to understand aggregate traffic and product usage. You can control optional cookies through available consent controls and your browser settings; blocking essential cookies may prevent login or dashboard features from working.
Retention and security
We retain information only as long as necessary to provide the service, maintain purchase and license records, meet legal obligations, resolve disputes, and prevent abuse. We use access controls, encrypted connections, backups, and monitoring appropriate to the type of information processed. No Internet service can guarantee absolute security.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export personal information, and to object to certain processing. You can unsubscribe from marketing messages using the link in each email. To request account or privacy assistance, use our contact form. We may need to verify your identity before completing a request.
International processing and children
Our providers may process information in countries other than your own, subject to the safeguards available through their contracts and applicable law. Dopebase is intended for adults and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and remove it where required.
Policy changes and contact
We may update this policy when our services or legal obligations change. The current version and its update date will remain available on this page. Questions can be sent through the contact form to DIGITAL MEB PRO SRL, Bucharest, Romania.