If a product does not match its promised description, submit your request within 24 hours of purchase. Nothing in this policy limits rights that cannot be excluded under applicable law.
Eligibility
- We issue a full refund when the purchased product does not match the description presented at checkout.
- Requests must be submitted within 24 hours of purchase.
- You must confirm in writing that every downloaded copy and derived copy has been permanently deleted.
- Refunds are generally unavailable after our team has provided product-specific implementation support or after a previous refund for the same purchase.
Subscriptions
You can cancel an All Access subscription from the customer dashboard to stop future renewals. Subscription payments are generally non-refundable after source-code access or downloads, unless the catalog or product did not match its promised description or applicable law requires otherwise.
Effect of a refund
When a refund is granted, all licenses associated with that purchase terminate. You must not retain, use, publish, distribute, or use the refunded materials as the basis for another product.
How to request a refund
Send the request through our contact form and include:
- Your order number and the email used for the purchase.
- A clear explanation of how the product differs from its promised description.
- Written confirmation that all downloaded materials have been deleted.
We will review the request and reply with the next steps.